VitaMan Indo Contact
Contact VitaMan Indo in Surabaya
If you have a question about a product, an ingredient, or something you read on this site, send it over. We answer questions about labels, formats, and availability in Indonesia. We do not give personal health advice, and we will say so directly if a question crosses that line.
Where we are
This is an office address for correspondence, not a retail counter. We keep reference copies of our catalog pages here, so if you are writing about a specific listing, include the product name and we can find the right page while we answer.
If you would like to arrange a visit, email first so someone is available to meet you. Walk-ins on the address may find the office closed for off-site days.
About UsPin marks the correspondence office. Nearest access is from the Basuki Rahmat side.
Phone and email
Two channels, two different jobs. The line is quickest for short questions about a product name or a listing. Email carries the detail — labels, ingredient lists, side-by-side comparisons between formulas.
Monday to Friday, 9:00 AM – 6:00 PM (WIB). Voicemail is not monitored closely; if it rings out, email instead and we will reply.
The better channel for detailed questions, since you can attach a photo of a label. We reply in English or Bahasa Indonesia.
Your mail app will open with the address filled in. Attach a photo of the label if you have the bottle with you.
What we can help with
These are the questions we get most often about natural supplements for men and men's vitamin formulas, and they are the ones we answer fastest. Each row below is a question we can take on directly.
We can explain what an ingredient is and why it appears in a formula. Ask about a specific entry on the Ingredient Guide and we will walk through what the panel says about it.
We can show how to read a percent-of-daily-value column and what the difference is between a serving size and what is actually in one unit. Useful if two bottles look similar on the shelf.
We can describe how capsule, caplet, tablet, and packet formats differ in size, count, and how they are taken, so you can compare a listing on Popular Products for Men like for like.
We can confirm whether a product has appeared in our catalog and what its panel says, so you know the page you are reading matches what is on the shelf now. We also point you to the right page if you have looked in the wrong section.
What we cannot help with
We do not advise on what you personally should take, and we do not comment on health conditions or interactions with prescription products. Those questions belong with a qualified healthcare professional who can review your own situation.
We also do not process orders or handle payment. Our listings point to where products are available; the seller handles purchase, delivery, and returns. If a message asks us for a recommendation on which men's vitamin formula to take, we will answer with the ingredient and label information instead — never a personal plan.
These products are food supplements, not medicines, and they are not intended to replace qualified professional guidance.
Name the product you are asking about, and a short specific question gets a faster, more useful reply than a general one.
What to include in your message
You do not need to write much. A few concrete details cut two or three emails of back-and-forth down to one reply, especially for questions about energy and endurance formulas where several products look similar.
- Product name
- If your question is about one listing, say which. The exact wording on the site is the fastest way for us to find it.
- Format and count
- Mention the format and how many units are in the bottle if you have it in front of you. Capsule, caplet, tablet, or packet changes what the label means.
- Which page
- If your question is about an ingredient, say which page prompted it — the ingredient entry, a product listing, or a lifestyle article. It tells us what you have already read.
- A photo, if handy
- A clear photo of the label answers most ingredient questions before we ask. You can attach one to an email to [email protected].
Response times
We aim to reply within two business days. Volume varies, and detailed questions about a specific label may take a little longer because we check the panel before answering.
If you have not heard back after three business days, resend your message; it occasionally lands in a spam folder on our side. A resend with the same text is enough — no need to rewrite it.
We keep the messages we receive so we can answer follow-ups and keep our catalog notes accurate. How we handle that data is set out in the Privacy Policy.
Questions we get about reaching us
Two questions come up often enough that we answer them here. If yours is not listed, the email address above is the quickest route.
Can I visit the office?
The Surabaya address is for correspondence. If you would like to arrange a visit, email first so someone is available — that also lets us pull up the catalog page you are asking about before you arrive.
Do you answer questions about products not in your catalog?
We will help with general ingredient questions, but our detailed answers focus on products we have described here. If a product is not on the site, send the ingredient list and we will explain what each entry is, not how it compares to something we have already written about.
What language do you reply in?
English or Bahasa Indonesia, whichever you write in. If you are asking about an ingredient term, we may keep the ingredient name in the language the label uses so the two match when you check the bottle.
If your question is not about reaching us
Most of what we get asked is already written up somewhere on the site. These pages cover the healthy lifestyle products context, ingredient detail, and the catalog itself, and they are often faster than waiting on a reply.